About Us
Based in Waco, Texas, TSD BPO is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Vietnam, Barbados, and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
VISION
We are here for you, every step of the way.
MISSION
We are invested in your success, and we will help you achieve your goals.
The secret to our success: our incredible team. Our agents come to us with an average of seven years of experience serving major multinational brands. Learn more about the people and culture that make TSD BPO a special place to work.
CLIENT FIRST
We stop at nothing to solve our clients’ problems. We treat our clients’ clients as if they were our own. We treat our clients’ team members as if they were our own. We succeed and fail by our clients – and we choose to succeed!
COMMITMENT TO TEAM
Anything is possible if team members commit to working hard and learning AND TSD BPO commits to providing them with coaching, motivation, and resources. We lean on each other. We help each other succeed at work, stay healthy, and live fulfilled personal lives.
HUMAN POTENTIAL
All people, regardless of race, religion, gender, nationality, age, disability, sexual orientation, or gender identity, are capable of remarkable things. We do not discriminate. We actively seek to identify diverse team members and support their development.
EXTREME DEDICATION
We set goals, plan, then execute. We communicate clearly. We strike the balance between analytics and emotions. We welcome feedback.
TRUE INTEGRITY
We tell the truth and never lie. We can be trusted with confidential information. We do what is right and just. If we commit to something, we follow through.
CONTINUOUS IMPROVEMENT
Each morning we get up and commit to being better than yesterday. We critically study our processes and create better, smarter solutions.